Our Policies & Terms

Deposits

A non-refundable deposit of $300 is required to reserve a puppy. This deposit:

• Holds the puppy exclusively for you
• Is applied to the final adoption price
• Confirms your serious commitment to adoption
• Takes the puppy off our available list

When Refunds May Apply

While deposits are non-refundable, full refunds (or replacement puppy) may be issued in these specific situations:

• The puppy passes away before pickup due to circumstances on our end
• A serious health issue is discovered before transfer (verified by our vet)
• We’re unable to deliver the puppy you reserved for reasons beyond your control

Transfer Option

If you can no longer adopt the puppy you’ve reserved, we’ll do our best to transfer your deposit to another available puppy from a current or upcoming litter (subject to availability). This must be requested in writing within 30 days.

Full Payment

The remaining balance is due in full before pickup or delivery. Accepted payment methods include cash, certified check, Zelle, and bank transfers. Personal checks are not accepted for final payments.

What’s Covered

Our health guarantee covers:

• Life-threatening congenital or genetic conditions diagnosed within 1 year
• Severe hereditary defects that affect quality of life
• Conditions confirmed by a licensed veterinarian
• Initial vaccinations and deworming completed before pickup

What’s Not Covered

• Issues caused by neglect, injury, or improper care
• Common puppy issues like minor parasites, kennel cough, or hypoglycemia
• Conditions developed due to environmental factors after pickup
• Cosmetic issues (bite alignment, coat color variations, etc.)
• Behavioral problems

Required Steps to Maintain Coverage

To keep your health guarantee valid, you must:

• Have a vet exam within 72 hours of pickup
• Follow the recommended vaccination schedule
• Provide proper nutrition (we recommend brands during adoption)
• Maintain regular veterinary care throughout the first year
• Notify us promptly of any health concerns

Claim Process

If a covered condition is diagnosed:

• Contact us within 7 days of diagnosis
• Provide written documentation from your veterinarian
• Submit any required medical records or test results
• We’ll review and respond within 14 business days

Delivery Options

• In-Person Pickup ($300): Book an appointment and Come visit us in Texas to meet and take home your puppy.
• Ground Delivery ($300-$600): Door-to-door service via trusted pet transport companies.
• Flight Nanny ($500-$900): Your puppy flies in-cabin with a professional pet nanny.
• Airport Pickup ($350-$500): We deliver your puppy to a major airport for you to pick up.

Delivery Process

• Delivery is scheduled after final payment is received
• Your puppy travels with all paperwork, food samples, and a comfort blanket
• You’ll receive transit updates throughout the journey
• Most ground deliveries take 1-3 days depending on distance
• Flight nanny services typically deliver same-day

Buyer Responsibilities

• Provide accurate delivery address and contact information
• Be available to receive the puppy at the agreed time
• Pay all delivery fees before transit begins
• Inspect the puppy upon arrival and notify us of any concerns immediately

Important Notes

International shipping is available on a case-by-case basis with additional fees and paperwork. Please inquire for details.

Your Commitments as Owner

• Provide proper food, shelter, exercise, and veterinary care
• Never abandon, sell, or transfer the puppy to a shelter
• Keep current on all required vaccinations and preventative care
• Provide a safe, loving indoor home environment
• Contact us first if you can no longer care for the puppy

Spay/Neuter Requirements

All puppies sold as pets (non-breeding) must be spayed or neutered by 12 months of age. AKC papers will be released upon proof of completion. This requirement helps prevent unwanted litters and maintains the integrity of our breeding program.

Puppies sold with full breeding rights are available only to approved buyers and come with separate terms and pricing.

Return Policy

If at any point you’re unable to keep your Lone Star Chi, we require that you return the puppy to us rather than rehoming or surrendering to a shelter. This applies for the lifetime of the dog. We’ll work with you to find a solution.

Breeding Restrictions

Unless purchased with explicit breeding rights, our puppies may not be used for breeding purposes. Any unauthorized breeding voids the health guarantee and may result in legal action under the contract.

Stay In Touch

We love updates! While not required, we strongly encourage adoptive families to share photos and milestones. Your Lone Star Chi will always be part of our extended family, and we’re here for support throughout their life.

Acceptance of Terms

By using our website, you confirm that you’re at least 18 years old (or have parental permission) and that you agree to be bound by these terms. If you do not agree, please do not use our site.

Use of Website

• You may browse, share, and use our website for personal, non-commercial purposes
• You may not copy, reproduce, or distribute our content without permission
• You may not use the site for any unlawful purpose or to transmit harmful content
• You may not attempt to gain unauthorized access to any part of our website

Intellectual Property

All content on this site — including text, images, logos, photos of our puppies, and design elements — is the property of Lone Star Chi’s and protected by copyright. Unauthorized use is strictly prohibited.

Accuracy of Information

We strive to keep all information on our website accurate and up-to-date, including puppy availability, pricing, and policies. However, we reserve the right to update or correct information at any time without prior notice.

Limitation of Liability

Lone Star Chi’s is not liable for any indirect, incidental, or consequential damages arising from your use of our website. Our total liability shall not exceed the amount you paid us, if applicable.

Changes to Terms

We may update these terms at any time. Continued use of our website after changes constitutes acceptance of the updated terms. Please review this section periodically.

Governing Law

These terms are governed by the laws of the State of Texas. Any disputes arising from these terms will be resolved in Texas courts.